pleasant stay with beautiful views

The suite with lake view offered breathtaking sunsets that truly elevated our experience. The local cuisine in the restaurant was delightful, with gourmet offerings that delighted our palates. Additionally, the gardens surrounding the hotel provided a serene escape, enhancing our relaxation during our stay.

Service response times could be quicker.

I visited this quaint hotel with a group of friends, and we all loved our stay. The room had a fantastic Bose audio system for our movie nights, and we enjoyed some local activities, including golfing nearby. The spa treatments were incredible, and I recommend trying the indigenous massages—they're unique. Don't miss exploring the hotel grounds in a bathrobe during your stay!

However, I did find the communication from the staff could be a bit lacking at times, which detracted from the overall experience.

fantastic views and parks nearby for city strolls

I truly appreciated the stunning garden views and the close proximity to Malecon de Jocotepec, making my stay perfect for leisurely walks along the beautiful lakeside promenade. plus, with the Parroquia Del Senor del Monte only about a 30-minute stroll away, I was able to explore more historic landmarks without any fuss.

great views but minor communication issue

The service was commendable, and the warmth of the staff made us feel right at home. The food was delightful, particularly the local dishes which we appreciated. Enjoying the garden view from our suite added an extra layer to our relaxing experience.

The spa treatments were amazing, but the restaurant service definitely needs improvement.

Great spa treatments and lovely outdoor pool. Staff is quiet but friendly.

We enjoyed the flat-screen TV and the cool audio system in our suite. My wife loved the spa menu. exploring all the treatments was a highlight for her during our stay. The hotel was great for a relaxing family escape.

My wife says that the staff's communication was frustrating.

A Hidden Paradise for Relaxation and Serenity!

The breathtaking views from my room were truly unforgettable! Enjoyed every spa treatment, especially the unique obsidian stone massage. Don't miss the delicious passion fruit tea at breakfast. For an enhanced experience, request a lakeside room for stunning sunset views. Perfect escape for couples!

The lakeside room view was stunning, and the spa treatments were great! We especially loved watching sunsets from our balcony.

the hot water took ages to arrive. but the spa treatments were fantastic! ! the hotel is really beautiful with lovely decor, and the sunsets by the lake were just breathtaking.

The lakeside setting offered a picturesque view, especially from the balcony during sunset. The gourmet sandwiches at the restaurant were a delightful treat. However, the inconsistency in communication from the staff was very frustrating. After inquiring multiple times about potential late check-out options, responses were vague, leading to unnecessary stress. This negatively impacted our experience and made us feel that guest satisfaction was not prioritized.